FAQ

The initial cost includes the following items.

  • Administration fee for contract: 5,000 yen
  • Monthly fee for the last two months of the contract period
  • Payment for the device when you purchase a smartphone or tablet

(example) If the contract period is from January, 2020 to October, 2021, it means the period of September and October, 2021.

The month you sign will be pro-rated basis, and payments will be added up to the month following the month you sign. The figure below shows the initial cost, the pro-rated basis for the month you sign, and the last two months of the contract.

(example) If a contract begins on January 10, 2020 and the contract period is from January, 2020 to October, 2021…

The SIM card will be shipped in 5 business days after the confirmation of the initial deposit when you sign the contract.

The contract will start 3 days after shipped.

Please note that the calculation for fee will start 3 days after the date of shipment, even if you receive it late due to your convenience.

If you stop payment two months before the month of cancellation, the cancellation procedure will be completed automatically after two months of non-payment.
We will contact you via the email address you registered to confirm your intention to cancel just in case. Therefore, if you want to continue your contract, please pay the unpaid amount before two months of unpaid payments comes.

When you sign the contract, you are required to pay for the last two months of usage.
Please note that if the total amount of usage fee for one month and the pay-as-you-go fee for the call exceeds the usage fee for 2 months paid at the time of contract, the cancellation procedure will be completed at that time.

The contract will be signed as a two-year contract (automatic renewal). However, there is no cancellation penalty even if the contract is cancelled before the end of the contract, such as when you go back to your country.
When you stop the monthly payment for 2 months, the cancellation procedure will be completed automatically.

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